Thank you for considering our products for your needs. Below we detail our shipping and returns policies in Spain, these are general and applicable to a wide range of products, including clothing, technology and more. Please note that some product categories may have specific additional policies, so we recommend you review the detailed information provided for each particular product.
Shipments:
1. Order confirmation:
- After placing your order, you will receive an email confirmation with the details of the purchase including the product description, quantity and shipping address.
- Physical products will be shipped to the address provided during the purchase process, while digital products may be available for immediate download or sent by email.
2. Time of shipment:
- Shipping time may vary depending on the location and availability of the product. We will provide you with an estimated delivery time during the purchase process.
- In the case of digital products, delivery will be immediate or as instructed in the order confirmation.
3. Shipping costs:
- Shipping costs may vary depending on the selected shipping method and delivery location. We will inform you about the applicable shipping costs during the purchase process.
Returns:
1. Return policy:
- We accept returns of products within a period of 14 days from the date of receipt, subject to our return policies.
- Products must be returned in their original condition, unworn and with all original labels and packaging intact to be eligible for a refund or exchange.
2. 2. Return process:
- To start the return process, please contact us through the channels indicated below. We will provide you with detailed instructions on how to proceed with the return.
- Upon receipt of the returned product, we will perform an inspection to verify its condition and proceed with refund or exchange as appropriate and in accordance with our policies.
Calls and e-mails:
For additional assistance or specific inquiries about product shipments and returns, please contact us:
Calls:
Telephone: +34 604 985 084
E-mail:
Customer service e-mail: [email protected]
Our customer service team is here to help you at any time. Thank you for choosing our products!